Accessibility Statement


Accessibility Arrangements for My Safe Side

My Safe Side makes every effort and invests significant resources to provide all its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998, and the regulations established under it, considerable efforts and resources are invested in making the necessary accessibility adjustments, ensuring that individuals with disabilities can receive the services provided to all customers independently and equally.

Accessibility Arrangements for Buildings

My Safe Side does not have in-person reception services. You can contact us through digital channels or our telephone support center.


Accessible Customer Service

  • Employee Training for Accessible Service – Training sessions are held to familiarize staff with the field of accessibility, raise awareness among employees, and provide practical tools for delivering accessible service.
  • Accessible Telephone Support Center – The voice response system has been made accessible, with clear language used, and without background music.
  • Additional Means of Contact – There are several additional ways to contact us:
  • Via the "Contact Us" section on the website.


Website Accessibility Information

  • This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments to Services), 2013.
  • The accessibility adjustments were made according to the recommendations of the Israeli standard (IS 5568) for online content accessibility at level AA and the international WCAG2.0 document.
  • The checks were conducted for the highest compatibility with the Chrome browser.
  • The site provides a semantic structure for assistive technologies and supports the common usage pattern for keyboard operation with the arrow keys, Enter, and Esc to exit menus and windows.
  • The site is designed for display in popular browsers and use on mobile phones.
  • For an optimal browsing experience with a screen reader, we recommend using the latest version of the NVDA software.
  • Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video, you can contact My Safe Side's accessibility coordinator, and we will ensure the information is made accessible to you.
  • The site includes an accessibility toolbar that allows for:
  • Increasing and decreasing text size
  • Switching to high-contrast mode
  • Switching to reverse contrast mode
  • Changing the background to light for easier reading
  • Highlighting links on the site
  • Changing the font to a more readable one


Ways to Submit Accessibility Requests and Suggestions for Improvement

Please note that we continue to work on improving accessibility as part of our commitment to allowing the entire population, including people with disabilities, to receive the most accessible service possible.

If you encounter a problem or malfunction regarding accessibility, we would appreciate it if you could inform us, and we will make every effort to find an appropriate solution for you and address the issue as soon as possible.


My Safe Side Accessibility Coordinator Contact Details:


Name: Meital Shapira

Email: meital@mysafeside.org

Phone: 054-5214408


The accessibility statement was last updated on: 19/08/2024

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